General Dynamics Information Technology (GDIT), a business unit of General Dynamics, today announced it was awarded the Customer Care Center (CCC) task order on the Solutions for the Information Technology Enterprise (SITE) III contract.
The task order, valued at $829 million over 10 years, was awarded in November by the Defense Intelligence Agency (DIA) Virginia Contracting Activity.
Under this task order, GDIT will provide a wide variety of remote and on-site IT services to support networks and domains at DIA locations globally. This will include modernizing workflows through automation and deploying the agency’s first customer experience (CX) team which will use data insights, advanced analytics and CX methodologies to continuously evolve services and efficiently resolve IT issues.
“As DIA implements its IT modernization strategy over the next decade, we look forward to partnering with the agency to enable users to save time, work faster and stay focused on their mission of providing intelligence to our military forces,” said Amy Gilliland, GDIT president.